Returns Policy

Thank you for shopping with JET TRADE SOLUTIONS PTE. LTD. at https://fiquno.com/. We want you to be completely satisfied with your purchase, and we offer a flexible return policy to ensure your satisfaction. Please read our Returns Policy below for information on how to return or exchange items.

1. Return Window

You may return any item within 30 days from the date of receipt. To be eligible for a return, the item must be in its original, unworn, unwashed condition, with all tags attached. Items that do not meet these criteria will not be accepted for a return.

2. How to Initiate a Return

To initiate a return, please contact our customer service team at [email protected] with the following information:

• Your order number.
• The item(s) you wish to return.
• A brief explanation of why you are returning the item(s).

Once your return is approved, we will provide you with instructions on how to send the item back to us.

3. Return Shipping

The customer is responsible for return shipping costs, unless the return is due to a faulty or incorrect item. We recommend using a trackable shipping service for your return to ensure that it reaches us safely. Please note that we are not responsible for any lost or damaged return packages.

4. Refunds

Once we receive your returned item and verify that it meets the conditions outlined above, we will process your refund to the original payment method. Please allow up to 10 business days for the refund to appear on your account, depending on your bank or payment provider.

5. Exchanges

If you would like to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the item you wish to receive. Exchanges are subject to stock availability.

6. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

• Underwear or intimate wear.
• Items that have been worn, washed, or altered.
• Final sale or clearance items (as indicated on the product page).

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We will resolve the issue as quickly as possible and either send you a replacement or issue a full refund for the item.

8. Customer Support

If you have any questions or concerns regarding your return, please don’t hesitate to contact our customer service team at [email protected]. We are here to assist you!